Salary: £15,000 - £20,000
Location: Harlow
Job reference number: J001519

Job Description:
Job Description

The IT Helpdesk support technician will be the first point of contact for office based staff and remote users seeking technical/systems advice. They will serve as a member of the IT Department based in Harlow providing telephone and in person support for users based in multiple locations across the UK.

Key Responsibilities include but are not limited to the following:

" Primary responsibility to provide 1st line end-user support and excellent service to the UK based staff.
" To be present and visible in the Helpdesk role and be available to users requiring technical assistance.
" To build, configure and install Pc's running Microsoft software.
" Windows systems administration, from user creation to configuring Windows key components.
" To complete any network/phone cabling and patching requirements.
" To setup new desktops/phones and relocate if required.
" To perform daily administrative tasks such as Data backup checks, anti-virus checks and server checks.
" To Work un-supervised and use own initiative to provide solutions to problems avoiding workarounds.
" To learn fundamental operations of the business based across the UK.

General Requirements

" Working knowledge of Microsoft operating systems and Microsoft applications.
" To be conversant with Ethernet cabling and patching, TCP/IP, basic routing including infrastructure such as switches, routers and firewalls.
" Capable of providing technical support in person and over the telephone.
" Excellent problem solving skills with the ability of providing solutions to problems that are identified.
" Ability to handle constantly changing work flows; to remain productive during slow times and to be able to multitask effectively during busy times.
" Commute to other offices based in the UK.

Technical Requirements
All applicants must either hold an IT qualification such as Computer Science Degree, NVQ, A+, MCP or 2-3 years equivalent experience in the following areas:

" Windows Server 2003 or later
" Windows XP or Vista
" Active Directory
" Exchange 2003 or later.
" TCP/IP
" Microsoft Office 2003 or later
" Networking - switching, routing, patching and firewalls.
" Linux or UNIX experience advantageous but not essential.
" Programming experience advantageous but not essential

Ideal Candidate

A person that has had experience in a junior helpdesk role or a graduate seeking experience in any of the given articles above.

Availability: Within 4 weeks.

Start Date: ASAP
Length of Post: Permanent
Place of Work:
Terms: Full Time